So, youve had a cyber incident, huh?
Cyber Claim Documentation: What to Keep on File - managed services new york city
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Nightmare fuel, right? Between the panic and the trying to figure out what the heck just happened, keeping track of
stuff might be the last thing on your mind. But trust me, future you (and your insurance company, probably) will thank you if you actually document everything. I mean, everything. Think of it like this: youre building a case, yeah? A case for why all this awful stuff happened and why someone (like your insurance company) should pay up.
First things first, date and time stamps are your best friends. (I mean, literally everything should be dated and timed.) When did you first notice something was amiss? Who noticed it? What, specifically, did they see?
Cyber Claim Documentation: What to Keep on File - managed service new york
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Document, document, document.
managed it security services provider Screenshots are golden.
Cyber Claim Documentation: What to Keep on File - managed service new york
If you got a weird error message? Screenshot it. If you saw some suspicious activity on your network monitor? Screenshot it. If your computer started acting like it was possessed by a demon playing solitaire at 3 am? (Okay, maybe not that
exact scenario, but you get the idea.) Screenshot it!
managed service new york You can never have too many screenshots.
Next, start compiling all the communications. Emails from your IT team, alerts from your security software, even phone logs (if you were calling around trying to fix things). Keep records of who you talked to, what they said, and when the conversation happened. (Even if it was just a quick, "OMG, everything is on fire!" exchange.) Every little bit helps.
Then theres the technical stuff. This is where it gets a little trickier, especially if youre not super tech-savvy. Your IT people (or whoever you hired to clean up the mess) should be generating reports, logs, and analyses. managed it security services provider Get copies of everything. Network traffic logs, firewall logs, intrusion detection system alerts, forensic reports – the whole shebang. Even if you dont understand it all, keep it. Its like, evidence. check Evidence that proves you were actually attacked, not just being paranoid.
Oh!
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managed it security services provider And dont forget about the financial stuff. If you had to pay a ransom (ugh, hopefully not!), keep meticulous records of the transaction. If you had to hire consultants or buy new hardware, keep those invoices. Anything that cost you money as a direct result of the cyber incident needs to be documented. (And filed neatly. I mean,
try to file it neatly.)
Finally, and this is important (really important!), create a timeline. A detailed, chronological record of everything that happened, from the moment you first suspected a problem to the moment you (hopefully) resolved it. This timeline will be invaluable when youre trying to piece together the whole story and explain it to your insurance company (or the authorities, if necessary). Like, itll show how it escalated and what steps you took.
Look, I know its a lot. And its probably the last thing you want to do when youre dealing with a cyber incident. But trust me, taking the time to document everything properly will save you a huge headache (and possibly a lot of money) down the road. Just, yknow, try not to panic. And maybe invest in a really good cloud backup solution. Just sayin.
